Emergency Resources

If you are experiencing a health or safety emergency, call 9-1-1.

Please keep your eye on this page for updated information about WWCM’s hours of operation, including: closures, possible emergency hours, and/or extended hours of service.
If you have additional questions or need assistance, our phone lines are open, (919) 362-0657 (see schedule below) . Your call will be directed to either a WWCM staff member or volunteer.

► Changes to WWCM hours of operation:

  • Thurs., Sept. 13: Office open 10am – 2pm; No evening hours
  • Fri, Sept. 14 – Sun., Sept 16: Phone lines open from 11am – 2pm
  • Sat., Sept. 15: Senior box pick-up and weekend volunteers CANCELLED
  • Mon., Sept. 17: Closing at 1pm

►  Emergency Numbers:

  • Call 9-1-1 for life-threatening emergencies
  • Apex Police non-emergency line:  (919) 362-8661
    ***Both of these numbers are for public safety concerns only. It is not appropriate to use these numbers to report power outages or to ask for road conditions, weather updates, gas locations, school and stores closures, etc.***

►  Alerts, updates & general information

What to do if you need emergency shelter?

► What to do if you have damage to your home?

  • If it is unsafe to be in your home, please leave immediately.
  • When it is safe, take photos to document the damage to your home.
  • Remove all valuable documents like birth certificates, social security cards, etc. to prevent them from being destroyed.
  • If you have home insurance:
    • Make only emergency repairs that prevent further damage and keep the receipts from these repairs
      • i.e. tarps on the roof, boarding up broken windows, or removing a tree from your home
    • Do not clean up or make repairs beyond that until your insurance adjuster has come to see the damage.
    • File a claim with your insurance as soon as possible, because many companies work in a first come, first served manner.
    • Check with your insurance company about whether you have “loss of use” coverage (and what the monetary and time limits are) to cover the cost of emergency shelter.

 How can you contact family that you are concerned about?
If you need to reach your family, use your family communications plan or contact:

  • The American Red Cross at 1-800-RED-CROSS/1-800-733-2767; or
  • Visit the ARC Safe and Well site: www.safeandwell.org.

►  What do you do if you have a pet and need shelter?
Check this list for information about local shelters that accept animals or other options https://www.cbs17.com/weather/hurricane-center/pet-friendly-hurricane-shelters-in-nc/1432219840

►  Other numbers:

  • Wake County Emergency Management: (919) 856-6480
  • Emergency shelters (along with WCHS & Red Cross)
  • To assist citizens during an emergency, a phone bank is set up in the Emergency Operations Center (EOC) to handle requests for special assistance, receive reports of property damage, power outages and street blockings or closings. If you are in need of assistance with any of these items during an emergency, you should call 919-856-7044.